Warranties

Many of the products The Camera Store carries include a manufacturer warranty. However, we know that accidents can happen, so we now offer an extended warranty for select products.

The Mack Diamond warranty provides coverage for equipment for manufacturer defects that can result in the loss of operation, and will cover parts and labor at no additional charge. It also includes coverage for malfunctions due to accidental damage from handling (ADH).

This includes malfunctions due to liquid damage that were the result of an accident. All types of accidental damage, including liquid damage, will be covered at the discretion of Mack Worldwide Warranty.

The MACK 3 Year Diamond International Warranty provides three years of coverage for your camera equipment from the date the equipment was purchased. The warranty covers manufacturer defects as well as accidental damage and unintentional abuse. This includes accidental impact, sand/grit, and water damage. Please note that damage from fire is not included, nor is loss or theft. The item must be recoverable.

Up to two items (one body and one lens) of any manufacturer may be covered under the same warranty, provided the total purchase price of the two items before taxes falls within the appropriate price bracket. MACK will cover repair costs of the equipment at their discretion. If an item is deemed uneconomical to repair, MACK will issue a settlement cheque for the market value of the camera at that time. The warranty can be purchased anytime within thirty days of the equipment purchase. Equipment must be physically inspected by a sales associate prior to warranty registration. Please note that the three years of coverage begins from the date the equipment was purchased.

For questions or concerns, please contact us.