Online Orders and Shipping
All prices are in Canadian dollars.
We ship only to the billing address of the cardholder or to a verified shipping address. This is the address that Visa or Mastercard has on file for you. If the name and address you give us do not match, we will not ship your order. Please see our Shipping Policy for further information, and to view our shipping policy.
Our online sales department is closed on Saturdays and Sundays, as well as statutory holidays. We do not ship out on Saturdays or Sundays. When shopping online during busy holiday seasons such as Christmas, please order early to account for ample time for shipping as volume delays will occur.
Items purchased for in-store pickup can only be picked up by the Card Holder. Photo ID will be requested. Failure to produce photo ID will result in your order being held. No third-party pick-ups are allowed.
Please allow 24 hours after your order is placed before coming to the store to pick up your order. If you place an in-store pick-up order during the weekend, please be aware your order will NOT be ready for pick-up until 12 noon on the following business day. You will receive 3 emails from us, confirming: 1) that we have received your online order and it is pending; 2) that we are Processing your online order; and 3) that your order is completed and ready for pick-up
Workshops do not have physical tickets unless stated in the workshop description. We will have an attendance list at the door to the workshop and will check off your name upon arrival.
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide accurate contact information (such as name, email, telephone number and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
While we make every effort to ensure our prices are accurate both in-store as well as online, prices are subject to change without notice. We are not liable for any pricing increases or decreases that may take place. We do reserve the right to advise you of any errors in our listings or price changes prior to processing, and you will have the option to accept the newly adjusted price or to cancel the order.
Online Shopping Policy
Orders placed online with The Camera Store are not binding until the order is processed and accepted by The Camera Store. Your credit card is not charged at the time you place your order online - your credit card is pre-authorized only.
The Camera Store reserves the right to reject any sale for any reason.
Prices advertised do not include shipping, handling or applicable sales taxes.
Although we make every effort to have available stock of all of our product, certain items such as binoculars, some lenses, or printers may be labelled as "Special Order Only" on our web site. This means we must order in your item from the vendor for you, and we will contact you once your product has arrived in the store. Unless a deposit is required for the transaction, we will NOT charge your credit card until the item has been received in the store. In the event a deposit is required, you will be contacted to discuss the matter further via email or telephone.
Over-sized items do NOT qualify for standard shipping charges, or free shipping offers. This includes all oversized items such as printers, tripods, backpacks, lighting kits, backdrop stands, and all other larger items or multiple-item orders that qualify as oversize. Also, larger items/orders with long distances to travel do not qualify for standard shipping charges or free shipping offers. The web site does NOT automatically account for this charge, and you will be contacted via email by our web department prior to processing to discuss shipping costs and to obtain your approval.
Our Return Policy
We offer a 14 day return policy on most orders. Returns are not accepted on event and workshop tickets, software, film, batteries, and other consumables. Shipping & Handling charges are not covered by our return policy and will not be refunded.
Special Order Items
Special order items can not be cancelled or refunded without written authorization from our purchasing department unless it is found to be defective upon arrival.
Please note that some special order items take longer than expected to arrive. We will do our best to give you the most up to date information.
Prior to returning any item you must contact us for a Return Authorization Number. Orders that are returned without an authorization number will be refused by our shipping department.
When you receive your order, please follow these guidelines:
1. - Upon receipt of your new merchandise, please inspect it carefully as to contents and condition. All claims for damaged or missing items MUST be reported to The Camera Store within two (2) business days of receipt of merchandise. In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. All packaging MUST be retained until the problem has been resolved.
2. - Carefully unpack and inspect all merchandise. Please DO NOT damage the manufacturer's packaging. DO NOT fill out the manufacturer's warranty cards until you are absolutely sure you want to keep your merchandise. We cannot accept merchandise for return with completed warranty cards or damaged/missing collateral material. Do not throw away any of the packaging materials such as boxes, instructions, inserts, bags, etc until you are completely sure you want to keep the equipment.
3. - Keep your Invoice with your important records.
4. - Read all instruction manuals BEFORE testing your equipment.
The Camera Store will NOT be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our sole responsibility will only be the monetary value of the merchandise.
Printers Return Policy
NO REFUNDS OR EXCHANGES on any printer in which ink has been installed.
If the printer is defective it may be exchanged for up to 30 days, for the same item, provided that all the original packaging and box contents are included.
UAV Purchase Terms
Please note that all DJI products are final sale. There are no returns on DJI items and exchanges will not occur if the unit is DOA. DOA is defined as a brand new unit that will not turn on, or a brand new unit that does function properly. DJI insists on handling all DOA and service issues directly. For more information visit: dji.com/support/product
The Camera Store's UAV Return Policy:
All sales of UAVs (unmanned aerial vehicles, drones and flying cameras) are FINAL and cannot be returned or exchanged to The Camera Store.
Before operating this product, please consult local and federal law governing air spaces and unmanned aircraft. Details can be found here. It is your responsibility to be familiar with the Transport Canada rules that apply to operating your UAV (unmanned aerial vehicle) or "flying camera". Please be advised that if you operate your UAV for any reason other than recreation enjoyment, you will require a Special Flight Operation Certificate, as per Canadian Aviation Regulations. For more information, please contact your local Transport Canada office and visit their web page on Unmanned Air Vehicles.
The Camera Store is not responsible for any damage, injury, or warranty claim that occurs with or in connection with any flying cameras purchased. UAV systems require careful training and preparation to use safely. Do not use a UAV if you are not properly trained or qualified, or are unsure of your equipment. The Camera Store does not assume responsibility for any loss, damage, or injury due to the use or misuse of a flying camera. Please be aware that the purchaser/operator assumes all liability and responsible for:
1. Damages to property and persons from the equipment
2. Improper use of the equipment
3. Any indirect or consequential damage related to the use of a UAV
4. Ensuring proper configuration, including Wi-Fi configuration, and maintenance.
5. Complying to all local and federal laws which may regulate the use of flying cameras in your area
It is highly recommended that the purchaser and/or operator have proper liability insurance coverage at all times in the event that your use of the UAV damages property or hurts a person or other living creature.
The Camera Store's UAV Warranty Information:
The DJI Phantoms have a 1 year manufacturer's warranty, with the exception of propellers, which are not covered under warranty. The manufacturer's warranty only covers manufacturer's defects.
Frequently Asked Questions:
Can I return my Phantom if it is not functioning properly?
All sales of UAVs (unmanned aerial vehicles, drones and flying cameras) are FINAL and cannot be returned or exchanged to The Camera Store, as DJI insists on handling all DOA and service issues directly. For more information visit: dji.com/support/product
What should I do prior to my first flight?
Read all the literature provided and go to the manufacturer's website for 'out of the box set up' and 'first flight' instructions. Check that all electrical connections, rotors, screws, nuts and bolts are all connected properly. We highly recommend the use of propeller guards. Check for any firmware updates before any planned flight.
What is the first flight I should take?
The first flights should be training flights to familiarize the pilot with the controls. DJI Phantom supplies an exercise book that provides a number of exercises. These should be conducted in open areas, away from obstacles and people.
Can I fly my Phantom by myself?
For recreational purposes Transport Canada requires that the UAV is always in sight and flies no higher than 400m. Keep in mind the pilot will also be checking their monitor so it is advisable to have a second person who can have eyes on the UAV at all times.
Can I fly my UAV indoors?
No, there will be no GPS hook up and controlling the unit in indoor environments is very difficult.
What do I need for a safe flight?
Make sure that the UAV has GPS connectivity and has locked on to multiple satellites. Be aware that flying near structures such as buildings and trees can interfere with the satellite signal. Also be aware that your UAV cannot detect these structures so fly with caution and always have eyes on the UAV.
Who is responsible if my UAV crashes or gets lost?
The pilot/operator is 100% responsible for all damages and loss of the unit.