Shipping policy

 

Shipping Rates

Standard sized purchases over $99 are shipped free to most* Canada Post Expedited destinations.

Standard sized shipments under $99 are $10.00 for most* Canada Post Expedited destinations.

* If you live somewhere far, far away, or are ordering something very bulky, you will be contacted prior to processing your order to discuss any shipping costs.

Oversize and/or heavy items such as backpacks, printers, large lenses, studio backdrops, lighting kits, etc. and hazardous goods such as darkroom chemicals are charged according to weight & distance and do not qualify for free shipping. If your order requires any change in shipping costs, we will contact you to confirm the charge and complete your order.

We ship only to the billing address of the cardholder or to a verified shipping address. This is the address that your credit card provider has on file for you. If the name and address you give us do not match, we will not ship your order.

Our online sales department is closed on Saturdays and Sundays, as well as statutory holidays. We do not ship out on Saturdays or Sundays. When shopping online during busy holiday seasons such as Black Friday, Christmas, or Boxing Week, please order early to allow ample time for shipping as volume delays will occur.

Frequently Asked Questions

Q: Can my order be shipped with a different courier?

A: Yes. Shipping via alternate couriers is available. e.g. FedEx, Purolator, etc. Please contact us to discuss shipping rates if you wish to use a method other than Canada Post Expedited. At this time we cannot ship via Greyhound.

 

Q: If I order today, when can I expect to receive my order?

A: When you receive your order depends on the availability of the product, the shipping method, and your location. If orders are placed before 11:00AM MST we typically can ship the same day or the next day for in-stock items. An email is sent after your order has been processed letting your know when your order will be shipped out.

During the Christmas season the usual cut off time for same day shipping is approx 10:00AM MST. If you are in a rush, please contact us at 1-888-539-9397. Otherwise your order will be shipped out on the following business day. The Online Sales department is closed on weekends and holidays so all orders will be shipped out the next business day. Delivery to major Canadian cities is typically two business days or less. Rural delivery can be 4-5 business days.

 

Q: Can you rush my order?

A: Yes we can, but at an additional charge. Please contact us to discuss.

 

Q: If I order more than one product, do I have to pay for shipping on each of the items?

A: We charge shipping on a per package basis. As long as we can ship your order in one package the normal fee (either free, standard or oversize shipping) will apply.

For backordered items you have the option to wait and ship your order together or we can split the shipment in which case an extra shipping fee may apply.

 

Q: Can I order a product and have it shipped to an address other than my credit cards billing address?

A: Yes, as long as you select PayPal as your secure payment method. The shipping address must be in the same province as your credit card's billing address.

 

Q: Do you ship to countries other than Canada?

A: No, we only deliver physical products to Canada.

 

Q: Can I order a product online and pick it up in store?

A: Yes, as long as the credit card holder is picking up the product and the secure payment method is not PayPal.