Satisfaction Guarantee

At The Camera Store we guarantee your satisfaction.

If you are not completely satisfied with your purchase then let us make it right.
Whether you need just a little extra advice or you need to return a product we are here to help.

Our Return Policy

14 day return policy less Shipping & Handling charges.
Returns are not accepted on event and workshop tickets, software, film, batteries, and other consumables.

Prior to returning any item you must contact The Camera Store for an Return Authorization Number.
Orders that are returned without an approval number will be refused by our shipping dept.

When you receive your order, please follow these guidelines:

• Upon receipt of your new merchandise, please inspect it carefully as to contents and condition. All claims for damaged or missing items MUST be reported to The Camera Store within two (2) business days of receipt of merchandise. In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. All packaging MUST be retained until the problem has been resolved.
• Carefully unpack and inspect all merchandise. Please DO NOT damage the manufacturer's packaging. DO NOT fill out the manufacturer's warranty cards until you are absolutely sure you want to keep your merchandise. We cannot accept merchandise for return with completed warranty cards or damaged/missing collateral material. Do not throw away any of the packaging materials such as boxes, instructions, inserts, bags, etc until you are completely sure you want to keep the equipment.
• Keep your Invoice with your important records.
• Read all instruction manuals BEFORE testing your equipment.

The Camera Store will NOT be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our sole responsibility will only be the monetary value of the merchandise.

Printers Return Policy:

NO REFUNDS OR EXCHANGES on any printer that the ink has been installed.

If the printer is defective it may be exchanged for up to 30 days, for the same item, providing that all the packaging and box contents are included.