Service & Repairs

Service & Repair Dept.

Frequently Asked Questions:

Q: Does The Camera Store do the repair?
A: No, we send all repairs to authorized repair depots and deal directly with them on your behalf.

Q:  How long does it take to repair my equipment?
A:  Typical repairs take 6-8 weeks.

Q:  Is there a charge for equipment repaired under manufacture's warranty?
A:  No.

Q: How much will it cost?
A:  Repair costs vary widely dependent on what is being fixed and the extent of the problem.

Q:  Can I get an estimate?
A:   We always get your approval before authorizing any billable repairs.  Refused estimates are billed a flat fee of $15.00 + applicable taxes

Q: What is covered by the Manufacture's Warranty?
A: The Manufacture's Warranty covers original defects & faults.   Damage from dropping, wear & tear, water damage, etc are not covered under warranty and are a billable repair.

Q: What do I need to bring to have my equipment repaired?
A:  Warranty repairs require proof of purchase.    Please only bring the equipment that requires repair.  Camera Straps, memory cards, extra lenses, etc should be left at home as these items often go missing while at the repair depot.

For more information please call and ask for the Repair Dept.