Terms of Use
Terms of Use for The Camera Store website
Online Orders & Shipping
All prices are in Canadian dollars.
We ship only to the billing address of the cardholder or to a verified shipping address. This is the address that Visa, Mastercard or American Express has on file for you. If the name & address you give us do not match, we will not ship. Please see the Shipping tab on the front page of our web site for further information and to view our shipping policy.
Our online sales department is closed on Saturdays and Sundays, as well as statutory holidays. We do not ship out on Saturdays or Sundays. When shopping online during busy holiday seasons such as Christmas, please order early to account for ample time for shipping as volume delays will occur.
Items purchased for in-store pickup can only be picked up by the Card Holder. Photo ID will be requested. Failure to produce photo ID will result in your order being held. No third-party pick-ups are allowed.
Please allow 24 hours after your order is placed before coming to the store to pick up your order. If you place an in-store pick-up order during the weekend, please be aware your order will NOT be ready for pick-up until 12 noon on the following business day. You will receive 3 emails from us, confirming: 1) that we have received your online order and it is Pending; 2) that we are Processing your online order; and 3) that your order is completed and Ready for pick-up.
Workshops do not have physical tickets unless stated in the workshop description. We will have an attendance list at the door to the workshop and will check off your name upon arrival.
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide accurate contact information (such as name, email, telephone number and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Pricing Policy
While we make every effort to ensure our prices are accurate both in-store as well as online, prices are subject to change without notice. We are not liable for any pricing increases or decreases that may take place. We do reserve the right to advise you of any errors in our listings or price changes prior to processing, whereas you will have the option to accept the newly adjusted price or to cancel the order.
Online Shopping Policy
Orders placed online with The Camera Store are not binding until the order is processed & accepted by The Camera Store. Your credit card is not charged at the time you place your order online - your credit card is pre-authorized only.
The Camera Store reserves the right to reject any sale for any reason.
Prices advertised do not include shipping, handling or applicable sales taxes.
Although we make every effort to have available stock of all of our product, certain items such as binoculars, some lenses, or printers may be labelled as "Special Order Only" on our web site. This means we must order in your item from the vendor for you, and we will contact you once your product has arrived in the store. Unless a deposit is required for the transaction, we will NOT charge your credit card until the item has been received in the store. In the event a deposit is required, you will be contacted to discuss the matter further via email or telephone.
Over-sized items do not qualify for standard shipping charges, or free shipping offers. This includes all oversized items such as printers, tripods, rollers, lighting kits, backdrop stands, and all other larger items or multiple-item orders that qualify as oversize. Also, larger items/orders with long distances to travel do not qualify for standard shipping charges or free shipping offers. The web site does not automatically account for this charge, and you will be contacted via email by our web department prior to processing to discuss shipping costs and to obtain your approval.
Our Return Policy
14 day return policy less Shipping & Handling charges. Returns are not accepted on software, film, batteries, and other consumables.
Prior to returning any item you must contact The Camera Store Web Sales Department for a Return Authorization Number. Orders that are returned without an approval number will be refused by our shipping dept.
When you receive your order, please follow these guidelines:
* Upon receipt of your new merchandise, please inspect it carefully as to contents and condition. All claims for damaged or missing items MUST be reported to The Camera Store within two (2) business days of receipt of merchandise. In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. All packaging MUST be retained until the problem has been resolved.
* Carefully unpack and inspect all merchandise. Please DO NOT damage the manufacturer's packaging. DO NOT fill out the manufacturer's warranty cards until you are absolutely sure you want to keep your merchandise. We cannot accept merchandise for return with completed warranty cards or damaged/missing collateral material. Do not throw away any of the packaging materials such as boxes, instructions, inserts, bags, etc until you are completely sure you want to keep the equipment. Failure to return any part of equipment packaging may result in a restocking fee.
* Keep your Invoice with your important records.
* Read all instruction manuals BEFORE testing your equipment.
The Camera Store will NOT be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our sole responsibility will only be the monetary value of the merchandise.
Printers Return Policy:
NO REFUNDS OR EXCHANGES on any printer that the ink has been installed.
If the printer is defective it may be exchanged for up to 30 days, for the same item, providing that ALL the packaging and box contents are included.
Privacy Statement
Information Collection & Use
The Camera Store is the sole owner of the information collected on thecamerastore.com. The Camera Store collects personally identifiable information from our users at several different points on our Web site.
Subscription to email
thecamerastore.com offers a free newsletter to inform you of news, special offers and events at The Camera Store. You may unsubscribe at any time. If the automatic unsubscribe is unsuccessful you may email newsletter@thecamerastore.com and you will be manually removed from the list. We will not supply any information collected from you to any other company or organization.
Uses of Information
Special Offers and Updates
We will occasionally send you information on special deals, promotions, news and events.
You can register for these notices via your account settings..
The subscription process to our mailing lists requires that the mailbox owner replies to a confirmation email before the email address is added to the list.
Information Sharing and Disclosure
Aggregate Information (non-personally identifiable) We may share aggregated demographic information about our user base with our partners. This information does not identify individual users.
We do not link aggregate user data with personally identifiable information.
Personally identifiable information: We DO NOT Share Personally Identifiable Information with Third Parties.
Agents
We use a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site
Choice
You are not required to provide any personally identifiable information to access thecamerastore.com.
If you no longer wish to receive our newsletter and/or promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or updating your account settings.
Log Files
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
Cookies
A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use one cookie for tracking your login session. This cookie automatically expires when you close your browser or in 20 minutes. If you choose to have your login info "remembered", the cookie lasts for a month.
Links to Other Sites
This Web site contains links to other sites that are not owned or controlled by The Camera Store. Please be aware that we, The Camera Store, are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each Web site that collects personally identifiable information.
This privacy statement applies only to information collected by this Web site.
Security
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, it is encrypted using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Please contact us directly if you have any questions about security on our Web site.
Business Transitions
In the event The Camera Store goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.
Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
